RENLINTH CABIN LLC is committed to providing safe and reliable furniture delivery services. This shipping policy applies to furniture and related home goods purchased through our website and is designed to help customers understand the processes regarding order handling, shipping arrangements, delivery timelines, and shipment tracking.

1. Delivery Scope

We currently provide delivery services primarily within the United States, covering eligible addresses in the contiguous U.S. Certain remote areas, P.O. boxes, military addresses, or other specialized locations may not be eligible for delivery; please refer to the delivery options displayed at checkout for confirmation.

Before submitting your order, please ensure that your shipping address is accurate, complete, and capable of receiving packages.

2. Order Processing Time

Under normal circumstances, orders will be processed, verified, packed, and prepared for dispatch within 1–3 business days following payment confirmation.

Order processing times may be extended during weekends, U.S. public holidays, promotional events, or in cases where additional inventory verification is required. Should a significant delay occur, we will make reasonable efforts to notify you via email.

Please note that order processing time is separate from shipping transit time.

3. Shipping Transit Time

For orders within the United States, the estimated transit time is typically 3–7 business days after the order has been dispatched. Deliveries to remote areas, shipments of large furniture items, or orders requiring special handling may take longer.

Generally, the total time from order processing to final delivery is estimated to be 4–10 business days. These timeframes are estimates only and do not constitute a guaranteed delivery date. Actual delivery times may be affected by weather conditions, traffic, carrier operations, or other uncontrollable factors.

4. Logistics and Delivery Partners

To ensure efficient delivery, we may select appropriate third-party logistics and delivery partners based on the type of product, the delivery address, and the service coverage of the carriers. These partners include, but are not limited to:

UPS: Provides package shipping, shipment tracking, and related delivery services.

FedEx: Provides domestic shipping, package delivery, and shipment inquiry services.

USPS: Provides postal delivery services based on package dimensions, weight, and service eligibility. Regional Logistics and Large Furniture Delivery Providers: For furniture that is bulky, heavy, or requires special handling, we may engage specialized delivery providers equipped to manage such items.

The specific carrier for your order will be indicated in the actual shipment details. Please note that the service policies and operational arrangements of third-party carriers may affect the final delivery time.

5. Shipping and Delivery Fees

Whether an item qualifies for free delivery, or if any additional shipping charges apply, will be clearly indicated on the product page or at checkout.

Should any extra costs arise—due to the size or weight of the items, the delivery location, or specific handling requirements—we will disclose these as clearly as possible before you confirm your order. Please review the total order amount and delivery information carefully before completing your payment.

6. Shipment Tracking

Once your order has shipped, we will—where applicable—send a shipment notification and a tracking number to your email. You may check the status of your delivery via the official website of the respective carrier.

Please be aware that there may be a delay in the updating of tracking information. If the tracking status remains unchanged for an extended period, please contact us, and we will make reasonable efforts to assist you in locating your shipment.

7. Delivery Address and Responsibilities

It is the customer’s responsibility to provide an accurate name, phone number, and complete delivery address when placing an order. If you need to modify your delivery information, please contact us as soon as possible. Once an order has entered the shipping or transit phase, we cannot guarantee that such modifications can still be made.

Any additional costs incurred due to an incorrect address, failure to accept delivery, refusal of a shipment, or a customer’s failure to fulfill agreed-upon arrangements for the delivery of large furniture will be handled on a case-by-case basis, in accordance with applicable laws.

Upon receipt of your furniture, please promptly inspect the outer packaging and the condition of the items. If you discover any obvious transit damage, missing items, or incorrect products, please contact our customer service team immediately. Please provide your order number and relevant photographs so that we may investigate and assist in resolving the issue.

8. Delayed, Lost, or Damaged Packages

While we strive to ensure that all orders are delivered on time, factors such as severe weather, natural disasters, carrier delays, traffic disruptions, or other events beyond our reasonable control may result in delivery delays.

If your package has not arrived by the estimated delivery date, or if the tracking information shows an anomaly, please contact us via our customer service email. We will verify the situation with our logistics partners and, where applicable, assist in arranging the necessary follow-up steps.

Should an item be damaged or lost during transit, we will provide a reasonable resolution based on the specifics of the order, the findings of the carrier’s investigation, and applicable laws.

9. Delivery Information for Large Furniture

Due to their size, weight, or packaging requirements, certain furniture items may necessitate specialized shipping methods. Delivery arrangements for such items may differ from those for standard parcels and may include scheduled delivery, curbside drop-off, or other specific delivery protocols.

If an item requires specialized delivery services, the relevant details will be specified on the product page, at checkout, or within the delivery notification. Customers are advised to verify in advance that the access paths, entryways, and receiving area at the delivery location are suitable, and to ensure that someone is present to receive the items as scheduled.

Unless explicitly included in your order, standard delivery does not necessarily cover services such as indoor placement, carrying items up or down stairs, assembly, or the removal of old furniture.

Thank you for choosing RENLINTH CABIN LLC. We remain committed to providing you with clear, reliable shipping information and an excellent shopping experience.