RENLINTH CABIN LLC is committed to providing high-quality furniture and a satisfying shopping experience. If you are not satisfied with your purchase, or if the item you received is damaged, defective, or otherwise problematic, please review the following refund and return policy to understand the application process and applicable terms.

1. Return Period

Customers may request a return within 30 days of receiving their items. Returned items must meet the conditions outlined in this policy. We recommend contacting us via email prior to returning an item to receive confirmation and specific instructions.

Certain items may be subject to return restrictions due to their nature, hygiene requirements, or other reasonable grounds; however, any such restrictions shall be subject to applicable law.

2. Return Conditions

To ensure that returned items can be processed correctly, please adhere to the following conditions:

Items must be unused, unassembled, or uninstalled, and remain in a condition suitable for resale.

Items should be returned in their original packaging whenever possible, including all accessories, manuals, and other items originally provided.

Return requests must include a valid order number and proof of purchase.

Items that have been used, assembled, damaged due to improper handling by the customer, or are missing essential components may not be eligible for a standard return.

If an item has quality issues, was damaged during transit, or is the wrong item, please contact us promptly and provide photographs of the item along with a description so that we may verify and resolve the issue.

This policy does not limit any rights to returns, refunds, or other consumer protections that customers are entitled to under applicable law.

3. Return Process

To initiate a return, please follow these steps:

Send an email including your order number, the reason for the return, and details about the item.

If the item is damaged, defective, or incorrect, please provide clear photographs of the item and its outer packaging.

Wait for our customer service team to confirm your return request and provide specific return instructions and the return address.

Return the item according to the instructions provided by our customer service team, and be sure to retain your return shipment documentation.

Once the item has been received and inspected, we will process a refund or provide another appropriate resolution in accordance with this policy. Please do not send items to an unconfirmed address before verifying the return arrangements with us. For large or heavy furniture items, please contact us first to determine the appropriate return shipping method.

4. Return Shipping Costs

Return shipping costs are determined based on the reason for the return and applicable laws:

Product Quality Issues: If an item has a verified quality defect, was damaged during transit, or if the wrong item was sent, we will—depending on the circumstances—cover reasonable return shipping costs or provide an appropriate solution.

Returns for Non-Quality Reasons: If a return is requested due to personal preference, an ordering error, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs, unless otherwise required by law or stated by us.

Returns of Large Furniture: Returning large or heavy furniture may incur significant shipping costs. Customers should confirm shipping arrangements and associated costs with our customer service team before returning such items.

5. Refund Processing Time

Once the returned item is received, we will verify its condition and the details of the return request.

Upon approval, we will typically initiate a refund within 3–5 business days, issuing it—whenever possible—to the customer’s original payment method. The actual time it takes for the funds to appear in your account depends on the processing speed of your bank, credit card issuer, or payment service provider.

The refund amount will be determined based on the specifics of the original order. Taxes and other charges eligible for a refund under the law will be handled in accordance with applicable regulations. Any costs already incurred that are non-refundable by law will be addressed according to relevant regulations and the terms of your order.

6. Order Cancellation

If you wish to cancel an order, please contact us via email as soon as possible. We will make every reasonable effort to assist with the cancellation of orders that have not yet been processed or shipped.

If an order has already entered the packing, dispatch, or transit stage, it may no longer be possible to cancel it; in such cases, you may need to initiate a return in accordance with our return policy. For successfully cancelled orders, we will arrange a refund where applicable.

7. Damaged, Missing, or Incorrect Items

If the furniture you receive arrives damaged during transit, has missing parts, does not match your order, or presents other significant issues, please contact our customer service team promptly. Please provide your order number, a description of the issue, and relevant photographs.

Depending on the circumstances, we will assist by arranging for replacement parts, exchanging the item, issuing a refund, or providing another appropriate solution. The specific course of action will be determined based on the nature of the issue, the condition of the item, and applicable laws.

8. Return Address

To ensure that returned items are delivered correctly and processed in a timely manner, please follow the return instructions provided after receiving confirmation from our customer service team.
Return Address:
1255 BAYLOR WAY
DIXON, CA 95620

Thank you for choosing RENLINTH CABIN LLC. We are committed to providing you with a transparent and convenient return and refund process.